PRIVACY POLICY

Last update : November 11, 2022

We respect your privacy and are committed to protecting the personal information of our users. We have adopted this privacy policy (the "Policy") in order to be transparent about the nature of the data we collect, why we collect it, who we share it with, how you can access it and how to rectify it, if need be.

We recognize our obligation to handle your data responsibly. We do not and will not sell your data to third parties.

This policy applies to the use of the https://www.expretio.com/ website (the “Website”) as well as the purchase of services or solutions from ExPretio. Please read it carefully in order to understand when you are providing us with your data and how ExPretio uses it. By using our Website, you agree to the use of your personal information as described in this Policy. The terms "we", "us", "our" or "ExPretio" refer to ExPretio Technologies Inc.

In order to make this Policy as clear as possible, we have identified the instances where a user could potentially share personal information with ExPretio. The Policy is therefore divided as follows:

  • Learning more about ExPretio

  • Doing business with ExPretio

  • Job opportunities at ExPretio

  • Contacting ExPretio’s customer service

We have then added various sections detailing how your personal information is used, how and when it might be shared, how you can access and control it, how we make sure your information is secure, and how to contact us.

Learning more about ExPretio

In attempting to learn more about ExPretio and what ExPretio can do for you, you may visit our Website or voluntarily provide us with certain personal information such as your first name and email address by contacting us directly via email. You may also choose to download some of the resources available on our Website.

We collect: First name, last name, email address, company name, position, phone number (and any other information you provide us with when you contact us or download one of our digital resources), IP address, and information provided through cookies or through similar technologies, such as the type and version of browser you use to access our Website, the page you were on before you came to our Website, the amount of time you spend on our Website , the pages you choose to visit, and the date and time at which you access our Website.

Why: The data collected allows us to analyze how our Website is used and accessed, thus permitting us to increase its functionality and ultimately optimize it to better meet the needs of our users. This data also allows us to offer you a quality service when you contact us for the first time and to provide you with the digital resources requested.

Legal basis: Necessary for our legitimate interests and yours (responding to your requests and sending you the requested digital resources).

Note that information collected through cookies does not allow us to identify you personally.

If you decide to refuse the collection of cookies, whether through your web browser or the pop-up appearing on our Website, you may not be able to access certain parts or features of our Website.

To learn more about the third-party services we use, you may consult our full list of third-party services in the "Who do we share your data with and why?" section of this Policy.

You may also refer to the “Our use of cookies” section of this Policy.

Doing business with ExPretio

Once you have gathered enough information about us and the services and solutions we offer, you may decide to do business with us, and therefore contact us directly or through our Website in order to establish a business relationship. During this process, you will have to provide information such as your last name, your first name and your email address.

We collect: Your first and last name, email address, billing address, phone number, company name, position, payment information, and any other necessary information pertaining to your business in order to provide you with our services or help you implement our solutions. Note that we also collect any information which you voluntarily provide us with during the provision of our services or the implementation our solutions.

Why: We use this information to open and manage your account, finalize transactions, process your payments, fulfill our obligations to you, and to contact you, particularly within the framework of promotional campaigns.

Legal bases: Legitimate interests and the creation of a contract between us and yourself.

Note that if you refuse to provide us with the requested personal information, we may not be able to respond to and process your request or open an account for you.

Please also note that if you provide us with personal information belonging to other people such as your employees or customers, you must ensure that these people are aware that you are providing us with this personal information and that you have obtained their permission to disclose it.

Job opportunities at ExPretio

When you decide to apply to work with us, we ask you to provide us with certain personal information in order to process your application.

We collect: Your first and last name, telephone number, email address, your CV, your professional history, your qualifications as well as all relevant references.

Why: We use this information to review and respond to your application, if applicable.

Legal basis: Necessary for our legitimate interests and yours (applying as a candidate in our company).

Contacting ExPretio’s customer service

You may decide to contact our customer service for assistance or to simply ask a question. In order to provide you with excellent service, we may collect some of your information.

We collect: Your contact information such as your first and last name, your email address, your company name, your position, as well as the content of your communications with our customer service.

Why: We collect this data in order to identify you, to give you the best possible service and to answer your request or your questions.

Legal basis: Necessary for our legitimate interests and yours (answering your request or question).

HOW WE USE YOUR DATA

We use the collected data to improve and personalize your experience on our Website. We also use the collected data to communicate with you about your account and to keep you informed of any relevant news.

We use your data for the following purposes:

  • To improve our Website by developing new features, by performing research and by maintaining the current performance of the Website;

  • To provide you with the best possible customer service;

  • To guide our business decisions;

  • To communicate with you, whether for marketing, advertising or account management purposes. For example, we may contact you by email to notify you of new features or resources on our Website;

  • To ensure that we comply with our contractual and legal obligations towards you;

  • To update our records.

OUR USE OF COOKIES

Our policy regarding cookies is an integral part of this Policy.

When you visit our Website, it is possible that you will provide us with information via cookies or similar technologies.

Cookies are files that contain a small amount of data about a particular user. This data may include an anonymous unique identifier. They are stored on the user's computer or on the hard drive of another device. Cookies allow us to tailor your user experience whenever you visit our Website.

The cookies we use perform up to four different functions:

  1. Performance cookies: We use these cookies to improve our Website’s performance.

  2. Analysis cookies: We use these cookies to analyze how our visitors use our Website.

  3. Functionality cookies: We use these cookies to remember your preferences every time you visit our Website.

  4. Essential cookies: Some cookies are essential for the operation of our Website. Disabling these cookies will prevent you from accessing our Website or using all of its features.

Keep in mind that you can instruct your browser to disable the cookies we use. However, doing so may prevent you from properly accessing our Website.

If you would like more information about cookies, you can visit the following website: https://www.allaboutcookies.org.

To learn more about the cookies used by Google: https://policies.google.com/technologies/cookies?hl-CA

To learn more about the cookies used by Squarespace: https://support.squarespace.com/hc/en-us/articles/360001264507-Les-cookies-%20utilis%C3%A9s-par-Squarespace

WHO DO WE SHARE YOUR DATA WITH AND WHY?

We do not and will not sell our users’ personal information. We only disclose your personal information as authorized in this Policy. We may however share information with the following types of parties:

Third-party vendors: we may disclose your personal information to third-party vendors. For instance, we may share some of your personal information with banking institutions (to process certain payments) or with our IT providers.

In general, the vendors we use will only collect, use and disclose your information as necessary to provide the services they offer, such as email communications or website hosting.

However, please note that certain third-party vendors have their own privacy policies when it comes to the personal information we are required to provide them with when using their services. As for those vendors, we suggest you take the time to read their privacy policies to allow you to understand how your personal information will be processed.

Once you leave our Website or are redirected towards a third-party’s website or application, you stop being subject to our Privacy Policy.

List of third-party IT vendors

 

 

Parties with whom it might be legally necessary: We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:

  • Conform with the law or with any legal proceedings;

  • Protect ExPretio’s rights or property;

  • Protect the safety of our Website, our users, and their personal information.

Parties who might take part in a financial transaction with ExPretio: We may transfer your personal information in the event of the change of ownership, sale, merger, liquidation, reorganization or acquisition of ExPretio. We will only do so if the party acquiring your information agrees to comply to the terms of this Policy.

Please note that you may have to leave our Website by clicking on certain links on our Website. We do not take responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.

YOUR RIGHTS

 

Data protection laws grant you certain rights in connection with your information. Specifically, you can:

  • Request access to your data in order to verify it. Note, however, that we reserve the right to ask you for additional information in order to prove your identity;

  • Ask us to modify or rectify your data;

  • Ask us to erase the personal data we have in our possession, unless we are required to keep it in order to comply with legal obligations, for example;

  • To object to the processing of your data, unless we have legitimate reasons which would outweigh your rights or interests, or unless we need to continue to process this data for the establishment, exercise or defense of a legal claim;

  • Ask us to limit the processing of your data if the latter is incorrect, if you believe that the processing of your data is unlawful, or if we no longer need to process your data, but still need to keep it for legal purposes;

  • Ask us for your personal data in an accessible format;

  • Withdraw your consent to the processing of your personal data;

  • File a complaint with the competent authority if you believe that we are processing your data in violation of applicable data protection laws.

 

HOW TO ACCESS AND CONTROL YOUR DATA

You may verify, modify or delete your personal information by sending us an email to info@expretio.com. We will reply to your request as soon as possible. Please make sure that you provide us with enough information to be able to identify you and fulfill your request.

WHERE YOUR DATA IS STORED

Your personal information is stored locally in Montreal, Canada as well as on Squarespace’s (our Website host) servers in the United States.

HOW LONG YOUR DATA WILL BE KEPT FOR

 We will retain all personal information collected through our Website for as long as it is necessary to achieve the purposes for which we collected it or for other essential purposes such as compliance with legal obligations. As long as your account with us is active, we will keep your personal information on our systems. We will also dispose of your personal information if you decide to withdraw your consent. Once your personal information is deleted, you will receive confirmation that your request has been fulfilled.

 

SECURITY

We take reasonable precautions and follow industry best practices to ensure that your personal information is protected and that it is not lost, misappropriated, accessed, disclosed, altered, or destroyed in an inappropriate manner.

For example, our website has a 256-bit Secure Sockets Layer (SSL) certificate.

Internally, we ensure that access to your personal information is restricted to ExPretio personnel and contractors for whom such access is necessary for the performance of their duties.

You can also browse our list of third-party vendors to learn more about their security measures.

If you have any questions about the security of your personal information, please send us an email to info@expretio.com.

 

AGE OF CONSENT

We do not solicit or collect personal information from minors. If you are a parent or guardian and you realize that a minor has provided us with personal information, please contact us. If we become aware that we have collected personal information belonging to a minor without parental consent, we will erase any such information which may have been collected.

QUEBEC PRIVACY COMMISSIONER’S OFFICE (COMMISSION D’ACCÈS À L’INFORMATION DU QUÉBEC)

If you are not satisfied with ExPretio’s response following a request regarding the access of your personal information, you may contact the Quebec Privacy Commissioner’s Office, the public authority in charge of overseeing personal information handling practices in Quebec.

Address:

Suite 18.200
500, boul. René-Lévesque West
Montreal (Quebec) H2Z 1W7

Phone number: 514 873-4196

Fax number: 514 844-6170

Toll-free number: 1 888 528-7741


Email address: cai.communications@cai.gouv.qc.ca

Website: http://www.cai.gouv.qc.ca

 

EUROPEAN DATA PROTECTION AUTHORITIES

If you are not satisfied with our response to a request regarding your personal information, you may, if you are a European resident, contact the relevant supervisory data protection authority to file a complaint. You will find a list of these authorities here.

MODIFICATIONS TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please make sure you check this page regularly. Changes and clarifications will take effect immediately upon their posting on our Website. If we make any changes to the content of this Policy, we will hereby notify you that it has been updated so that you know what information we collect, how we use it, and under what circumstances we disclose it, if necessary.

 

QUESTIONS AND CONTACT INFORMATION

If you wish to: access, correct, modify or delete any personal information that we possess concerning you, file a complaint, or if you simply wish to obtain more information, you may contact us at the following address:

 

ExPretio Technologies Inc.

Addressee: Data protection officer

4446 boul. Saint-Laurent, suite 700
Montréal, Québec, H2W 1Z5, Canada

info@expretio.com

Designated Privacy Officer: Carlos Triana, General Manager